V104- Intake and Reception Specialist

June 5, 2026

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For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!Job Description:<div>Join Job Duck as an Intake Specialist and play a key role in keeping a busy legal practice organized, responsive, and client-focused. In this role, you will serve as the first point of contact for clients while supporting critical administrative workflows that keep daily operations running smoothly. You will manage communications, maintain accurate records, and ensure timely follow-ups, contributing directly to a seamless client experience. This position is ideal for someone who thrives in a structured yet fast-paced environment, enjoys keeping systems organized, and takes pride in delivering reliable, detail-oriented support. Your ability to anticipate needs and maintain efficiency will have a meaningful impact on both the team and its clients Compensation: 1142 USD to 1220USD</div>Responsibilities include, but are not limited to:<ul><li>Support ongoing process improvement and documentation efforts</li></ul><ul><li>Coordinate meetings and daily activities</li></ul><ul><li>ollow up with clients to ensure timely communication</li></ul><ul><li>Maintain and update CRM records with accurate data</li></ul><ul><li>Draft documents, internal manuals, and standard operating procedures</li></ul><ul><li>Schedule appointments and manage calendars</li></ul><ul><li>Prepare, draft, and send invoices using MyCase on a biweekly basis</li></ul><ul><li>Send requests for client reviews and feedback</li></ul><ul><li>Manage inboxes, including sorting and handling junk email</li></ul><ul><li>Organize and maintain digital files and documents in OneDrive</li></ul><ul><li>Conduct client intake and gather accurate information</li></ul><ul><li>Answer and manage incoming phone calls professionally</li></ul>Requirements: <div>• Work schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. PST • Experience supporting administrative or intake processes is required • Strong English communication skills, both written and verbal • Experience handling client-facing communication and phone calls • Familiarity with CRM platforms and data management • Ability to manage inboxes, calendars, and digital documents efficientlyRequired Tools and Software: • CRM: MyCase • VOIP: RingCentral • Microsoft OneDrive • Outlook and Calendar • Microsoft Teams • Microsoft Word and Excel • Adobe Acrobat</div>Work Shift:8:00 AM - 5:00 PM [PST][PDT] (United States of America)Languages:EnglishReady to dive in? Apply now and make sure to follow all the instructions!  Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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