The Regional Operations Specialist is responsible for overseeing day-to-day operational execution across assigned sites, ensuring efficient scheduling, staffing, administrative workflows, and customer coordination. This role partners closely with the Regional Leadership to deliver high-quality patient care, operational efficiency, and strong customer relationships. The position emphasizes regional coordination, workforce management, and administrative excellence, while supporting performance, compliance, and continuous improvement initiatives
- Specific duties include, but are not limited to:
- Regional Operations & Scheduling Management. Develop and manage site schedules, including real-time adjustments for callouts and volume fluctuations. Coordinate PTO, coverage logistics, and staffing alignment across multiple sites
Administrative Operations & Reporting. Payroll and overtime tracking, invoice auditing and cancellation management Supply (USD) ordering and tracking. Maintain accurate documentation and ensure timely completion of administrative deliverables
Customer Support. Prepare materials and insights for customer meetings and reviews, Coordinate communication between internal teams and external partners, Support escalation and resolution of operational issues impacting customers
Workforce Management. Participate in interviewing, and onboarding of patient coordinators; train and mentor new team members on operational processes and systems.
Site Management. Responsible for maintaining Up-to-date postings and documentation, preventative maintenance scheduling (units, injectors, safety equipment), monitor site-level quality activities including drills, audits, and compliance readiness and ensure interim site documentation is complete and aligned for leadership review
Other duties as assigned
- Position Requirements:
- High School Diploma or equivalent experience required.
Strong knowledge of scheduling, staffing logistics, and administrative workflows
Experience with payroll, reporting, and operational coordination
Knowledge of regulatory standards (Joint Commission, CMS, ACR)
Excellent communication and organizational skills
Ability to manage multiple sites and priorities simultaneously
- Preferred:
- 3+ years of experience in healthcare operations, radiology, or medical office setting – I think 3+ years in healthcare operations could be preferred
Experience in mobile imaging or multi-site healthcare environments
- Physical Requirements:
- Standard office environment.
- More than 50% of the time:
- Sit, stand, and walk.
Repetitive movement of hands, arms and legs.
See, speak and hear to be able to communicate with patients.
- Less than 50% of the time:
- Stoop, kneel or crawl.
Climb and balance.
Carry and lift 10-20 pounds
Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
