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<span class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2>
</div><div><p>Reporting to the SVP, Talent & Culture, this role will operate as a strategic partner to regional and global executives, while also playing a hands-on role in delivering core HR initiatives. You will work within a COE-led HR operating model, leveraging specialist teams (Talent Acquisition, Learning & Development, Total Rewards, Employee Relations, etc.) and shared services to drive impact. This is a high-impact individual contributor role focused on organizational transformation, leadership capability, and strategic workforce planning in a fast-evolving, tech-enabled, global environment. This is a global role requiring effective collaboration across multiple time zones, with flexibility to support stakeholders in different regions.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Job Responsibilities</h2>
</div><div><p> </p>
<p>Strategic Business Partnering & Transformation</p>
<ul>
<li>Partner closely with Human Resources senior leaders to execute functional strategy</li>
<li>Support transformation initiatives globally</li>
<li>Provide insight-driven guidance on organizational effectiveness, capability building, and future workforce needs</li>
<li>Act as a trusted advisor on people topics, balancing financial constraints with employee impact</li>
</ul>
<p>Organizational Design & Workforce Planning</p>
<ul>
<li>Implement organizational design initiatives, including structures, roles, spans & layers, and accountability models. Execute structural changes end-to-end</li>
<li>Build forward-looking workforce scenarios, aligning headcount, capabilities, and cost with business priorities and financial plans</li>
<li>Identify capability and alignment gaps across workforce planning, organisational design and talent strategy</li>
</ul>
<p>Talent Acquisition & Onboarding</p>
<ul>
<li>Partner with Talent Acquisition COE to ensure high-quality hiring outcomes for senior and critical roles</li>
<li>Play an active role in defining role requirements, assessing key talent, and ensuring alignment on hiring decisions</li>
<li>Lead onboarding and assimilation for all new hires within assigned functions</li>
</ul>
<p>Learning & Development</p>
<ul>
<li>Execute talent management processes, including performance management, talent reviews, and succession planning</li>
<li>Identify and develop critical talent pipelines, with a focus on leadership and future-ready capabilities</li>
<li>Partner with COEs to deploy and embed leadership development and learning initiatives, ensuring strong adoption and measurable impact</li>
<li>Coach and support senior leaders to enhance leadership effectiveness and team performance</li>
</ul>
<p>Culture & Talent Engagement</p>
<ul>
<li>Drive participation across all listening / voice-of-the-employee tools (pulse, annual survey, etc.)</li>
<li>Translate engagement insights into targeted action plans that improve retention, performance, and employee experience</li>
<li>Embed Foundever’s culture through leadership behaviors and team practices</li>
<li>Support leaders in navigating ambiguity and leading through change in a global environment</li>
</ul>
<p>Total Rewards & Employee Relations</p>
<ul>
<li>Support the execution of compensation and performance cycles, ensuring fair, data-driven, and consistent outcomes</li>
<li>Advise leaders on pay, performance, and retention decisions using market and internal insights</li>
<li>Partner with Employee Relations, Legal, and regional HR teams on employee relations matters, restructuring, and compliance</li>
<li>Manage compliant lifecycle events and offboarding</li>
</ul>
<p>Data-Driven Decision Making</p>
<ul>
<li>Leverage HR data, dashboards, and people insights to inform decision-making and influence leaders</li>
<li>Monitor key metrics (e.g., engagement, attrition, hiring effectiveness, talent pipeline health) and drive continuous improvement</li>
</ul>
<p>Operating Model</p>
<ul>
<li>Work as part of a global HRBP team</li>
<li>Deliver through strong collaboration with Centers of Excellence (COEs), Regional / Local HR Teams, and Shared Service Centers (SSC)</li>
<li>Act as an integrator, ensuring global frameworks are effectively translated into business impact</li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Skills and Qualifications</h2>
</div><div><ul>
<li>10 years of progressive HR experience, with at least 5 years in a strategic HRBP or HR generalist role supporting senior-level stakeholders, in a global, matrixed organization</li>
<li>Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field (required). Master's degree or MBA with an HR/OD focus (preferred)</li>
<li>Strong track record supporting corporate commercial functions</li>
<li>Demonstrated experience in organizational design, transformation, and workforce planning</li>
<li>Experience operating within a COE / shared services HR model</li>
<li>Exposure to fast-paced, high-growth, or transformation environments (BPO, tech, or services sectors preferred)</li>
<li>Excellent communication skills, with the ability to influence and partner with senior stakeholders globally</li>
<li>Proven ability to work and adapt effectively across multiple time zones and cultures in a global organization</li>
<li>The ability to translate strategy into execution</li>
<li>Credible and confident senior stakeholder management and influencing skills</li>
<li>Strong command of performance, talent review, succession, and leadership development processes</li>
<li>Strong analytical and data-driven decision-making capability</li>
<li>Ability to balance hands-on delivery with strategic partnering</li>
<li>High levels of commercial acumen and business insight</li>
<li>Resilient, adaptable, and comfortable operating in ambiguity and change</li>
<li>Fluency in English (written and spoken) is required; additional languages are a plus</li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">About Us</h2>
</div><div><p> </p>
<p>Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">-</h2>
</div><div><p>#LI-MAM</p>
<p>#LI-Remote</p></div></div></div>
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