Co-op, Reservations (Fall 2026)

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Join Delta Air Lines as a Reservations Co-Op and help shape the future of customer care. You’ll work on high-impact projects that improve the servicing experiences for millions of customers while gaining hands-on experience in data analytics, process improvement, product management, or statistical modeling. While co-oping in Reservations you’ll gain:

  • Real-world experience in a Fortune 100 company
  • Experience presenting to an executive audience
  • Mentorship and networking opportunities

What is Reservations:

As a department Reservations serves as the point of contact for our customers before, during, and after travel. This co-op is a back-office role at our General Offices (GO), where you’ll support our Customer Engagement Centers by providing essential behind-the-scenes assistance that helps improve the experience of both the Delta customer and the agents who serve them.

Job Summary:

The Reservations Co-Op serves as an internal consultant, leading semester-long projects that support divisional strategies and goals. These initiatives often involve cross-functional collaboration to identify opportunities and recommend solutions that enhance both customer and employee experiences. Co-ops apply strong critical thinking and interpersonal skills to perform tasks such as:

  • Resolve product and project issues and risks
  • Perform extensive data analysis and collection
  • Identify process improvement opportunities

These large and complex projects may contain highly confidential material and present moderate financial risk. The final project deliverable is a capstone presentation given to division leaders highlighting project lessons learned, impacts made, and recommendations going forward.


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